Returns & Refunds

What is your return policy?

We hope that you are delighted with your Faking It order but if you are not satisfied with the goods you ordered you can return within 30 days.

For hair extensions and wigs they must be in the original condition/packaging and must not be removed from the backing board.  For hygiene reasons we cannot accept returned products which have been worn or with sales tickets removed, even if this is to check suitability.  For this reason, we also reserve the right to withhold refunds until we have been able to verify that the product is unused.

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When will i receive my refund?

Authorised Refunds will automatically be issued to the original payment method used at checkout, within 5 days after we receive and process your return. It may take a further 5 working days for the funds to appear in your account depending on your bank.

What will happen if i am not eligible for a refund?

We will not accept return of goods that we reasonably believe have been used. In such cases, you will be notified by e-mail that no refund will be made.  The only exception to this is in the case of incorrectly supplied or faulty goods, where your statutory rights apply.

Returns Address

Please send your returned goods to:

52 Middleton Grange Shopping Centre 

Hartlepool 

TS24 7RX